Home Help & Info Complaint


Did you receive a damaged shipment?

Begin the damaged shipment complaint process directly with the deliverer / company. Every delivery company in the EU is obliged to do so without any delay.

Any claims in case of receiving the shippment with visible mechanical damage to the packaging from the transport company will not be taken into account.

Complaint procedure

  • Inform us about the complaint by e-mail, via the communication interface of our online store or in exceptional cases by post
  • Send the item as a registered package (not cash on delivery) to the mailing address we will provide
  • Indicate in the shipment the reason for the complaint, your address and telephone number
  • Proof of purchase of the claimed goods in our store or order number and account number from which the payment for the order was made

Complaints are handled as quickly as possible, but no later than 30 days of its occurrence.

In the event of a rejected complaint, the seller is entitled to reimbursement of all costs associated with the rejected complaint including sending the goods back to the buyer.